Technical Support Analyst
Kilmarnock
Salary - £26,000 - £32,000
Would you like to work for a global leader in financial services and one of the nation’s largest buyers of debt accounts from reputable high-street banks and other institutions?
We are looking for a support analyst to join an experienced IT support team, you will work on cloud-based IT services and providing 1st/ 2nd line IT technical support to colleagues across UK offices.
You would cover 3 different shift plans, 8am - 4pm, 9am - 5pm and 12pm - 8pm and every 3rd Saturday 8am - 2pm which can be worked from home.
What would my day look like?
- Provide resolution of IT issues for end users within defined SLAs
- Troubleshoot, diagnose and resolve issues incidents at first point of contact
- Deploy and support end user devices
- Keep end users updated on outstanding tickets
- Support UK and Central IT projects activities
- Ticket management
- Keep end users updated on outstanding tickets
- Follow Escalation procedures and work with 2nd & 3rd Line team members.
- Ensure all calls emails are logged and managed within JIRA
- Support a compliant IT estate
- Work with 3rd party vendors\depts for ticket resolution
- Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organisational responsibility
What should you bring?
- Good understanding of Windows 10
- Excellent communication skills
- Good problem solving & analytical skills
- Willing to travel to other PRA sites as needed
- Records maintenance skills Desirable
- Previous IT Service Desk experience
- Experience with JIRA for incident management
- Experience with Active Directory, Windows Server, Thin Client and VDI / WVD
- Understanding of governance and risk in relation to the role, especially within a regulated environment
The perks
- Cycle to work & childcare voucher scheme
- Access to an extensive e-learning library
- Immediate access to a fantastic employee discount scheme, including various retailers, insurers, travel, leisure and so much more!
- 28 days holiday entitlement to begin with that increases based on length of service
- Westfield Health Cash Plan – money back on every day health costs; optical, dental, physio etc
- Employee Assistance Programme (EAP) provided by AXA PPP Healthcare
If you are a motivated individual who enjoys helping others solve technical issues, we want to hear from you! We offer competitive compensation, comprehensive benefits package, and opportunities for professional growth. Apply today or send your CV to Kirsty Scott