Team Administrator
Salary - £22,000
Location - Glasgow – Finnieston – Hybrid working
As an Administrator you will ensure complaints are managed and recorded in accordance with company procedures.
The role holder will be responsible for managing the incoming mail through the Complaint’s team inbox and accurately assessing and passing it to the relevant person(s). Logging individual complaints by reviewing data and following the requirements and guidelines of the finance services regulator. Assisting with queries received from customers, colleagues and third parties.
This is a new role which will offer the opportunity to support our Complaint Handlers with complaints investigation and responses with development opportunity for the right candidate. Full support and training will be provided.
Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.
They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.
They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamworking are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
This role is ideal for a results-driven individual who is eager to progress within their career and put their excellent customer service and communication skills to good use.
What does the day to day look like?
- Ensure complaints are logged, managed and resolved following the requirements and guidelines of the financial services regulator
- Proactively and efficiently managing the team shared inboxes to ensure all queries and complaints are logged or directed correctly and according to FCA guidelines
- Providing internal & external customers with a professional and efficient service whilst demonstrating the values to help maintain and strengthen relationships across the organisation
- Contacting third parties/customers for further information where required via email and telephone
What shifts would I be working?
- Monday to Friday: 8am – 8pm
- Saturday & Sunday: 9am – 6pm (1 in 5 weekends)
In return our client offers a competitive benefits package including:
- Competitive salary
- 15% contributory pension
- Discretionary bonus
- 33 days annual leave
- Life Assurance (x4)
- Wellbeing initiatives
Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such - Please reach out to Kirsty Scott for more information