Specialist Support Agent

Location:         Glasgow

Salary             £23,000 to £25,000

Hours:             35hrs per week

Are you a Collections Agent ready to take your career to the next level?

Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, and financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.

They work with prominent franchised and independent dealers as well as leading specialist intermediaries.  They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.

They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamwork are the foundation of everything they do.  They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.

As a Specialist Support Analyst, you will be part of a team supporting customers in arrears who are identified as being vulnerable.

This role is ideal for a results-driven individual who is eager to progress in their career and put their excellent customer service and communication skills to good use.

What does the day-to-day look like?

  • Recognise and support all vulnerable customers in achieving the best outcome for the customer
  • Perform all aspects of specialist support/collection activity in line with all business procedures and strategy
  • Handle inbound and outbound specific support communication
  • Ensure performance levels are maintained in line with expectations
  • Follow all compliance procedures in respect of all activity undertaken
  • Advise and negotiate with customers on suitable, affordable and sustainable repayments
  • Display strong telephone manners with the ability to build rapport

What shifts would I be working?

  • Full time - 35hrs per week covering the operational hours

In return, our client offers an excellent benefits package including:

  • Competitive salary
  • 15% contributory pension
  • Discretionary bonus (pro rata)
  • 33 days annual leave (pro rata)
  • Life Assurance (x4)
  • Wellbeing initiatives

And many more.

Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.

Interested? Get in touch with David Colquhoun at dcolquhoun@hrcrecruitment.co.uk or 0131 357 5133 – for a confidential chat about this exciting new Collections role.

HRC Recruitment is an equal opportunities employer and all applications will be treated as such.

Benefits: 
£23,000
Location: 
Glasgow Centre, Glasgow
Type: 
Permanent
Discipline: 
Customer Service
Job Posted: 
Tue, 27 Feb 2024
Closing Date: 
Wed, 27 Mar 2024
Reference: 
11127

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