Solutions Agent

Customer Solutions Advisor


£23,500 plus monthly bonus

Fantastic opportunity to join one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit.

As a Voice Collections agent, you will be responsible for handling inbound and outbound calls to help customers become debt-free.

You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role.

Once trained, you will work within a Voice team and become a valued member of our wider Collections team.

This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award-winning’ and ‘low carbon’ HALO Kilmarnock site.

Key Skills required:

  • Excellent written and communication skills
  • Previous call centre, customer service or sales experience
  • Ability to work towards targets
  • A team player
  • Ability to show empathy whilst being resilient

Salary: £23,500pa and opportunity to earn up to £300 bonus per month*

  • Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
  • 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
  • 28 days holidays (increasing to 31 days after 5 years)
  • Pension (5% employee and minimum 4% employer contributions)
  • Life Assurance (3 x annual salary)
  • Free medical, dental and optical healthcare cash plan

Additional Benefits:

  • Staff discounts at a huge number of shops and online retailers
  • Health and Wellbeing programme
  • Employee Assistance Scheme
  • Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.

Interested? Get in touch with Thomas at or on  01412127774 – for a confidential chat about this exciting new role. 

HRC Recruitment is an equal opportunities employer, and all applications will be treated as such If you are interested in this position please apply


Customer Service
Job Posted: 
Tue, 04 Jun 2024
Closing Date: 
Tue, 02 Jul 2024

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