German-Speaking Complaints Handler
Glasgow (Hybrid)
£27,000
About Chubb
My client is a world leader in insurance, operating in 54 countries and territories. They provide a wide range of insurance products and services to individuals and businesses, backed by exceptional financial strength and customer service. They are committed to excellence, integrity, and putting our customers first.
The Role
We are currently seeking a German-speaking Complaints Handler to join our Customer Experience team. In this role, you will manage and resolve customer complaints from German-speaking markets, ensuring all cases are handled fairly, efficiently, and in line with regulatory and company standards.
This is an excellent opportunity for a customer-focused professional with strong communication skills and a passion for delivering high-quality service.
Key Responsibilities
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Handle and resolve customer complaints in German and English, via phone, email, and written correspondence.
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Investigate complaints thoroughly, gathering all relevant information and documentation.
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Provide clear, fair, and timely responses in line with regulatory requirements and internal procedures.
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Maintain accurate and detailed case records.
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Identify trends and root causes to help improve processes and customer outcomes.
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Work collaboratively with internal departments to ensure effective complaint resolution.
Skills & Experience Required
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Fluent German and English (written and spoken) – essential.
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Previous experience in complaints handling, customer service, insurance, or financial services is highly desirable.
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Strong communication and problem-solving skills.
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Excellent attention to detail and ability to manage multiple cases simultaneously.
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A calm, empathetic, and professional approach to dealing with sensitive situations.
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Knowledge of insurance products and regulatory complaint handling standards is an advantage.
What We Offer
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Competitive salary and benefits package.
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Hybrid working options
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Comprehensive training and ongoing professional development.
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Opportunity to work for a global market leader with excellent career progression prospects.
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Supportive, inclusive, and collaborative working environment.
How to Apply
Please submit your CV if you require more information please email David Colquhoun at dcolquhou@hrcrecruitment.co.uk