Customer Support Agent
£26,000 - Full Time permanent position
Kilmarnock - Halo building
Start date - 20th July
Mon to Fri 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends) - Hybrid working, 2 days from home.
This is an exciting opportunity to work for a global debt purchase and collection company. You would be based at one of the best offices in Scotland, the Halo building in Kilmarnock, although the role offers hybrid working, with 2 days per week from home. This is a fantastic opportunity to work for a global company, build a career, and make a difference for vulnerable customers.
What your day looks like
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Help customers who are experiencing complex personal circumstances
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Discuss, empathise, and encourage disclosure of information to allow you to help customers
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Communicating with customers and third parties via telephone, email, letter & live chat
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Work together with your team and share best practices to improve our service continually
What we expect from you
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Deliver great conversations and customer outcomes – by phone and in writing
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Maintain consistently high standards of quality during customer interactions
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Know Your Customer – Take the right approach, not necessarily the normal approach
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Efficiently managing your caseload within agreed targets
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Comfortable using multiple systems and Microsoft packages
Adhere to our values
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Committed to always doing our best work
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Accountable for our actions
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Respectful in our interactions with each other
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Ethical in every situation
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Successful because we work together as a team
The perks (who doesn’t love a perk or two) ✓ Monthly/Quarterly recognition programme and incentives throughout the year ✓ Ability to earn annual bonus ✓ Hybrid/Flexible hours of work – Currently Monday to Friday - 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends
If interested in this exciting opportunity, please hit apply or contact me at dcolquhoun@hrcrecruitment.co.uk for more information.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.