Customer Service Specialist

Customer Support Specialist - North Lanarkshire - Permanent - Up to £27,000

Are you experienced in Customer Service, Export and Logistics and looking for a new opportunity? A well-established FMCG business is looking for a Customer Support Specialist to join their team permanently.

Purpose of the Role

To manage customer orders, shipments and associated commercial activities in line with business plans.

Key Responsibilities

  • Processing customer orders, including stock management ensuring despatch dates
  • Liaising with hauliers, freight forwarders and warehouses regarding customer order despatch dates
  • Effective stock management
  • Data maintenance relating to customer files, pricing and promotional budgets
  • Responsible for processing end-to-end customer complaints
  • Ensuring smooth and efficient communication with customers covering all aspects of the business, this includes forecasting, stock depletion rates, marketing and product information
  • Organising and ensuring stock availability for customer samples
  • Preparation of export documents in line with various government bodies
  • Ability to prioritise workload and proactively deal with several customer accounts

Personal Profile

  • Proven experience within a Customer Service function, ideally within an export environment
  • Previous experience in FMCG business
  • Proficient in SAP or other ERP database functions
  • Excellent verbal and written skills
  • Strong interpersonal skills
  • Practical and innovative
  • Able to work at pace


  • This is an excellent F/T role.
  • Monday – Thursday 08.30am – 5pm and Friday 8.30am – 12.30pm
  • At present this role will follow a hybrid-working model. 

Interested? Contact Olivia McDonald: 0141 212 7756 // for a confidential chat or apply here on our HRC website.

HRC Recruitment acts as both an employment business and an employment agency.

Customer Service
Job Posted: 
Wed, 21 Feb 2024
Closing Date: 
Wed, 20 Mar 2024

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