Customer Service Advisor

Customer Service Advisor

Ipswich - Hybrid working after 6 months

Salary - £23,000

We are recruiting for customer service advisors to join a large financial services company based in Ipswich. Are you looking for a new challenge within a fast-paced environment that offers excellent training and development opportunities? If so, we may have the role for you!

Day-to-day of the role:

  • Providing an enhanced service to adviser firms and building strong relationships.
  • Developing good working relationships and rapport with customers, advisers, and external third parties
  • Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared goals
  • Providing great customer service, demonstrating empathy and understanding whilst still considering our regulatory requirements and ensuring any actions are identified and appropriately raised
  • Going the extra mile; being an advocate for the customers and advisers
  • Using clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately
  • Accurately updating the call tagging software to reflect the nature and type of call
  • Work efficiently in an organised manner
  • Highlighting and sharing process improvement ideas with your colleagues and manager

Experience we are looking for:

  • A strong team player who is approachable, helpful and willing to go the extra mile
  • Confidence to use your own initiative and problem-solving skills
  • Ability to prioritise and remain agile with conflicting work demands
  • Experience within a customer service role
  • Excellent telephone manner and communication skills
  • The ability to communicate and translate the technically complex to simple and easily understood, both verbally and written
  • A willingness to try new things and embrace change
  • A positive but professional attitude
Customer Service
Job Posted: 
Mon, 13 May 2024
Closing Date: 
Mon, 10 Jun 2024

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