Customer Service Advisor
Ipswich - Hybrid working after 6 months
Salary - £23,000
We are recruiting for customer service advisors to join a large financial services company based in Ipswich. Are you looking for a new challenge within a fast-paced environment that offers excellent training and development opportunities? If so, we may have the role for you!
Day-to-day of the role:
- Providing an enhanced service to adviser firms and building strong relationships.
- Developing good working relationships and rapport with customers, advisers, and external third parties
- Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared goals
- Providing great customer service, demonstrating empathy and understanding whilst still considering our regulatory requirements and ensuring any actions are identified and appropriately raised
- Going the extra mile; being an advocate for the customers and advisers
- Using clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately
- Accurately updating the call tagging software to reflect the nature and type of call
- Work efficiently in an organised manner
- Highlighting and sharing process improvement ideas with your colleagues and manager
Experience we are looking for:
- A strong team player who is approachable, helpful and willing to go the extra mile
- Confidence to use your own initiative and problem-solving skills
- Ability to prioritise and remain agile with conflicting work demands
- Experience within a customer service role
- Excellent telephone manner and communication skills
- The ability to communicate and translate the technically complex to simple and easily understood, both verbally and written
- A willingness to try new things and embrace change
- A positive but professional attitude