Customer Experience Specialist

Do you want to be at the forefront of transforming customer interactions for a leading global brand? Are you passionate about delivering exceptional service and enhancing the customer journey? If so, we have an exciting opportunity for you!

Join our innovative, fast-paced company as a Customer Experience Specialist and help us shape the future of customer service. In this role, you will play a crucial part in ensuring our customers have an outstanding experience with our products and services, making a real impact on our brand’s reputation and success.

Are you who we’re looking for?

  • Min 2-3 years experience in a customer facing role, preferably within FMCG
  • Knowledge of HMRC requirements for the storage, movement and import and export of bonded goods
  • Numerically literate and comfortable working with large data sets
  • Knowledge of international freight and logistics practices
  • Experience of using ERP (SAP advantageous) and CRM systems
  • Intermediate excel skills
  • Previous experience of using Power BI, SAP Analyser, or other reporting tools

What does the day to day look like?

  • Manage the workload of Customer Support by monitoring demand and allocating order volumes
  • Responsible for data accuracy and consistency across the CRM and ERP systems
  • Support the Customer Lead, using customer feedback and market insights to understand how to adapt ways of working to better the service experience.
  • Track performance of freight service providers and create a reporting dashboard for key metrics
  • Develop and maintain weekly order status reports
  • Track OTIF performance by market and logistics provider and identify improvement opportunities through cross functional collaboration
  • Develop and prepare the service dashboard for customer review meetings, incorporating; order status, OTIF performance, stock & depletions,  as well as NPD and or Change requests
  • Track weekly variances between orders and forecast identifying un-forecasted order demand
  • Collate data requirements to support initiation of customer Change Requests
  • Provide training for Customer Support to ensure adherence to process at all stages of order lifecycle


Get in touch with Euan Shields at or call 07494205927. Alternatively, click the apply button below to send in your CV. We look forward to hearing from you!

Temp or Contract
Spirit Supply
Job Posted: 
Mon, 03 Jun 2024
Closing Date: 
Mon, 01 Jul 2024

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