Do you want to be at the forefront of transforming customer interactions for a leading global brand? Are you passionate about delivering exceptional service and enhancing the customer journey? If so, we have an exciting opportunity for you!
Join our innovative, fast-paced company as a Customer Admin Specialist and help us shape the future of customer service. In this role, you will play a crucial part in ensuring our customers have an outstanding experience with our products and services, making a real impact on our brand’s reputation and success.
Are you who we’re looking for?
- 2+ years’ experience within a Customer Service function within an export environment.
- Language skills would be advantageous.
- Previous experience in the Whisky/Drinks industry would be advantageous.
- Proficient in ERP database functions.
- Excellent written and oral communication skills.
- Strong interpersonal skills.
What does the day to day look like?
- Processing customer orders, including the management and co-ordination of stock requirements to meet target dispatch dates.
- Processing bottling orders, including liaising with Production team on scheduling of bottlings. Liaising with hauliers, freight forwarders and Warehouse team regarding despatch of customer orders.
- Data maintenance in relation to customer files, pricing and promotional budgets.
- Responsible for processing of customer complaints from receipt to reimbursement, ensuring that full investigation is undertaken to the satisfaction of customers.
- Ensuring a high level of communication with customers covering all aspects of the business beyond order requirements such as forecasts, stock depletion rates, marketing information, product information.
- Organising and ensuring stock availability for dispatch of samples to customers.
- Preparation of export documents in line with HMRC/Chamber of Commerce/Embassy guidelines required to assist clearance of goods in market as well as associated documentation to register brands in market.
- Keep effective records in relation to export shipments and ensure company complies with HMRC guidelines in relation to excise and customs issues.
- Ability to prioritise workload and proactively deal with customer accounts.
Interested?
Get in touch with Euan Shields at eshields@hrcrecruitment.co.uk or call 07494205927. Alternatively, click the apply button below to send in your CV. We look forward to hearing from you!