Critical Illness Claims Specialist

Critical Illness Claims Specialist- Glasgow/Hybrid – competitive salary DOE

Do you have experience in critical illness or income protection claims? Do you have a strong understanding or complex medical claims?

A leading financial institution are looking to add a claims specialist with experience in the medical field to their team. This role would suit someone with a strong understanding of critical illness or income protection, or a similar medical claims field.

What will the day-to-day look like?

  • Extensive knowledge on the full claim process, customer journey, variety of claim events, and policy conditions
  • A deep understanding of industry and customer expectations of protection products, applying this knowledge to continually improve work practices and tools
  • Ensuring Good Customer Outcomes are achieved throughout the claims process
  • Gather and assess background information, including reports and medical records from specialists where appropriate, in order to effectively assess the risk involved
  • Keep detailed and accurate records of policies underwritten and decisions made
  • Ensure service processes and products are continually maintained or improved in line with Consumer Duty


What experience is needed?

  • Experience as a claim assessor in critical illness and income protection claims within financial services.
  • Experience in handling complex and sensitive claims
  • Strong medical knowledge to support the assessment of claims
  • Experience in communicating with reinsurers and medical officers
  • Eye for detail and numeracy to make calculated and informed decisions
  • Ability to anticipate and resolve problems and prioritise workload effectively
  • Understanding of ABI guidelines for misrepresentation & Treating Customers fairly.  The ability to apply this approach to ensure correct claim outcomes
  • Comprehensive knowledge of financial calculations to support claim payments including awareness of state benefits
  • Confident decision-making skills

This role is a great opportunity for someone to take on a fast-paced, unique opportunity with a premium organisation. In return, a fantastic work culture is on offer as well as excellent salary and benefits.

If this role looks of interest, apply today with an up-to-date CV. Alternatively, you can get in touch with Alistair Dickson directly to learn more on 077661 44847 or at

HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.

Helping to grow great careers and great businesses.

Claims Handling
Job Posted: 
Tue, 02 Apr 2024
Closing Date: 
Tue, 30 Apr 2024

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