Critical Illness Claims Specialist- Glasgow/Hybrid – competitive salary DOE
Do you have experience in critical illness or income protection claims? Do you have a strong understanding or complex medical claims?
A leading financial institution are looking to add a claims specialist with experience in the medical field to their team. This role would suit someone with a strong understanding of critical illness or income protection, or a similar medical claims field.
What will the day-to-day look like?
- Extensive knowledge on the full claim process, customer journey, variety of claim events, and policy conditions
- A deep understanding of industry and customer expectations of protection products, applying this knowledge to continually improve work practices and tools
- Ensuring Good Customer Outcomes are achieved throughout the claims process
- Gather and assess background information, including reports and medical records from specialists where appropriate, in order to effectively assess the risk involved
- Keep detailed and accurate records of policies underwritten and decisions made
- Ensure service processes and products are continually maintained or improved in line with Consumer Duty
What experience is needed?
- Experience as a claim assessor in critical illness and income protection claims within financial services.
- Experience in handling complex and sensitive claims
- Strong medical knowledge to support the assessment of claims
- Experience in communicating with reinsurers and medical officers
- Eye for detail and numeracy to make calculated and informed decisions
- Ability to anticipate and resolve problems and prioritise workload effectively
- Understanding of ABI guidelines for misrepresentation & Treating Customers fairly. The ability to apply this approach to ensure correct claim outcomes
- Comprehensive knowledge of financial calculations to support claim payments including awareness of state benefits
- Confident decision-making skills
This role is a great opportunity for someone to take on a fast-paced, unique opportunity with a premium organisation. In return, a fantastic work culture is on offer as well as excellent salary and benefits.
If this role looks of interest, apply today with an up-to-date CV. Alternatively, you can get in touch with Alistair Dickson directly to learn more on 077661 44847 or at adickson@hrcrecruitment.co.uk.
HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.
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