Continuous Improvement Analyst

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Process Improvement Analyst – Glasgow/Hybrid – up to £50,000

Do you have a background in enhancing operational efficiency? Have you worked in a financial services environment identifying opportunities to optimize processes across teams?

A leading and progressive financial services business is looking to add a continuous improvement expert to its established team. This post will be ideal for someone from a strong improvement background who is excited to be involved in change process and continue to the ongoing process improvement of a growing business.

What will the day-to-day look like?

  • Conducting analysis of existing customer services process and identifying relevant areas of improvement
  • Effectively understanding relevant data in order to come to meaningful conclusions, contributing to apt changes in strategy
  • Supporting the lead wider team by producing workflows to improve operational effectiveness
  • Working with stakeholders across the business on a daily business in order to understand processes and issues
  • Maintaining relevant documentation on all relevant processes and best practices, ensuring compliance at all times

What skill do you need?

  • Experience in process improvement within a financial services environment
  • Ability to adopt an analytical approach in order to solve problems effectively
  • A background in using data in a meaningful way in order to identify shortcomings and relevant solutions
  • The ability to work effectively as part of a cross-functional team
  • A good understanding of financial products such as key life, wealth, and pension products would be ideal
  • Process automation tool experience would also be beneficial

This post offers the chance to be part of an effective team making genuine change within a market leading organisation. The opportunity to make a clear mark and improve processes across the organisation is on offer.

In return, you will receive a strong benefit package as well as the chance to work in a truly flexible hybrid working environment.

If this role looks of interest and you have the relevant experience, apply today with an up-to-date CV. Alternatively, get in touch with Alistair Dickson directly to learn more at or on 077661 44847.

HRC Recruitment acts as both an employment business and an employment agency. HRC Recruitment is an equal-opportunity employer & all applications will be treated as such.


Project & Change Management
Job Posted: 
Wed, 01 May 2024
Closing Date: 
Wed, 01 May 2024

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