Complaint Handler
£26,000
Kilmarnock - Hybrid Working (3 days office / 2 days home)
Monday to Friday 9 am to 5 pm
What your day looks like
- New challenges every day
- Taking ownership of individual customer complaints and disputes within your own caseload
- Investigation and understanding of what’s wrong and how we can fix it
- Communicating your decision confidently via telephone, email, lor etter
- Working together with your team and providing valuable insight to improve our service
What we expect from you
- Delivering great conversations and good customer outcomes
- Offering resolutions to customers’ challenges and appropriate remediation where relevant
- Keeping to the regulations
- Great attention to detail
- Awareness of risk prevention and data protection
- Efficiently managing your time and caseload
- Working productively to achieve set targets
- Understanding root cause and the ability to play back key themes in customer communications
Compliance Responsibilities –
- Taking accountability for their own actions, decisions, and professional conduct.
- Adhering to all relevant regulatory requirements, such as those set out by the appropriate regulator.
- Following the Company’s policies, procedures, and conduct standards at all times and participating in the management of risks.
- Monitor for and promptly escalate any actual or suspected non-compliance with policy, regulation, or breach of local legislation.
- Completing mandatory compliance and risk training promptly and applying the learning in day-to-day activities.
- Contributing to a culture of good governance, risk awareness, and customer-focused conduct by embracing company values and the Group Code of Conduct, which adheres to the highest standard of ethics.
- Co-operating fully with internal reviews, audits, or regulatory investigations if required.
- All staff are expected to understand the compliance risks relevant to their role and seek guidance where appropriate.
If interested in this exciting opportunity, please hit apply or contact me at dcolquhoun@hrcrecruitment.co.uk for more information.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.