Claims Handler

Technical Claims Handler- Glasgow/Hybrid – £28,000

Do you have experience working in a claims-handling environment? Would you like to take the next step in your career and work for a market-leading organisation with a global reach?

A leading insurer is looking to add an Accident and Health Claims Handler to their established Glasgow team. On offer is the chance to work in a progressive and forward-thinking environment, allowing technical skills to be honed over time.

What will the day-to-day look like?

  • Accurately assessing and evaluating complex claims, reserve calculations and settlement values
  • Dealing with incoming call enquiries effectively
  • Providing a professional service to customers
  • Identifying complaints and recognise customer expressions of dissatisfaction
  • Maintaining and developing technical knowledge and expertise
  • Maintaining key client relationships with regard to specific customers and accounts, for issues such as: late notification of claims, case progress, and issuing specific insured requirements within SLAs
  • Escalating relevant client issues to senior team members and management as required

What experience is needed?

  • Claim handling experience, preferably from within a Broker or Insurance Office
  • Customer services experience demonstrating a professional standard in customer care
  • Experience of prioritising and working to SLAs
  • Strong listening & communication skills
  • A process-minded, adaptable and customer-focused attitude

If this role looks of interest, apply today with an up-to-date CV. Alternatively, you can get in touch with Alistair Dickson directly to learn more on 077661 44847 or at

HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.

Helping to grow great careers and great businesses.


Job Posted: 
Tue, 02 Jul 2024
Closing Date: 
Tue, 30 Jul 2024

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