Casualty Claims Handler
Glasgow – Hybrid working
£30,000+ DOE
Are you a Claims Handler with knowledge or experience in handling Casualty Claims and passionate about working for the largest property and casualty Insurer in the world with offices in 54 countries and an excellent employee benefits package?
If you can make a difference to customers in a global and creative organisation then we would love to hear from you!
We have an existing opportunity for a Claims Handler, preferably with Casualty experience, to help grow and develop within our Claims department in Glasgow. We offer excellent training which allows you to successfully handle a portfolio of up to 350 casualty claims consisting of Employer’s Liability, Product Liability products and a small amount of motor claims. Following training, you will handle claims up to a value of £25,000 and the role includes dealing with policyholders and brokers on occasion, attending review meetings.
Key Responsibilities:
- Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000, considering all relevant factors including elements such as special investigation and recovery.
- Identify complaints and recognise customer expressions of dissatisfaction, and ensure that you handle customer issues effectively or raise to the appropriate level of management.
- Negotiate the settlement of claims to bring them to a successful conclusion through high levels of customer care and you will ensure a professional claims service is provided at all times.
- We encourage you to engage with key internal partners and clients to ensure a fair and robust investigation of claim cases and follow specific account requirements, and participate in audits when required.
Qualifications for Internal Candidates:
- Previous Claim handling experience.
- Financial Services or Insurance sector experience is a preference but not essential.
- Experience dealing with Casualty Claims - advantageous.
- Excellent Customer Service skills with strong written and verbal communication skills.
- Experience of working in a Commercial Insurance claims environment is advantageous, and proven work experience in a customer facing environment.
- Proficiency in Microsoft Office applications and have the ability to acquire new IT skills.
We offer in return!
Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.
If you would like more information on this role then please email David Colquhoun at dcolquhoun@hrcrecruitment.co.uk