Case Complaint Handler
Location: Ipswich
Salary: £23,000 - £24,000
Hours – Monday to Thursday 9.00am – 5.30pm and Friday 9am – 5pm
Our client is one of the UK’s leading motor finance companies who are a different kind of car finance lender – they use a mix of technology, and financial acumen and have a brilliant team to provide a flexible approach to car finance. Not only is this their approach to business, but it is ingrained in their culture and who they are as an employer.
They work with prominent franchised and independent dealers as well as leading specialist intermediaries. They challenge the traditional approach taken in this sector by providing a uniquely flexible and agile offering that aims to meet car buyers' and retailers' rapidly changing needs.
They have created a culture where their values of being solutions-focused, transparent, adaptable, responsive and teamworking are the foundation of everything they do. They pride themselves on helping to develop their staff within their profession, and on top of that, they are sitting with a Trustpilot score of 4.7 and excellent customer service reviews.
- Are you focused on attention to detail and accuracy?
- Are you an experienced complaint handler or have Financial Services experience?
- Are you keen to work in a fast-paced environment?
What will you day look like?
- Handling complaint and price comparison cases to agreed standards and in compliance with the Code of Conduct at all times
- Using detailed knowledge and investigative skills to fully explore cases
- Developing formal and informal networks throughout the company to facilitate information gathering
- Providing expert advice when resolving complaints
- Proactively contacting investors and managing cases, setting expectations and delivering excellent customer service throughout
- Capturing all details and progress of a complaint, categorising it in accordance with business and FCA standards
- Identifying ways to improve customer service and complaint handling
Get in touch with Kirsty Scott to apply or find out more.
HRC Recruitment is an equal opportunities employer and all applications will be treated as such.
Job Types: Full-time, Permanent
Salary: Up to £24,000.00 per hour
Expected hours: 35 per week