Business Services Outsourcing Manager

Business Services Outsourcing Manager, Edinburgh

You want to work for one of the global accountancy leaders in a firm that has an outstanding reputation for its quality of service and innovation.

You want to be part of a people-centric culture where you are seen as an individual and your professional growth and development are prioritised.

You are a confident communicator and collaborator and excel at building long-lasting relationships.

You possess excellent problem-solving skills and initiative and take pride in nurturing, developing and managing a team of high-calibre professionals.

On offer is a highly competitive package, clear progression opportunities and agile working.


What will the day-to-day look like?

Client Assignment Management:

  • Assess resource requirements
  • Monitor progress against budget and established timeframes
  • Review work completed by junior team members
  • Resolve project issues proactively before Partner and Director review

Team Leadership:

  • Oversee day-to-day team operations

Client Interaction and Relationship Building:

  • Serve as a primary point of contact for clients alongside the Director and Partner
  • Respond promptly to client requests and anticipate their needs
  • Maintain regular communication with clients to keep them informed of progress

Risk Management and Quality Control:

  • Adhere rigorously to the firm’s risk management and quality control procedures

Knowledge Sharing and Development:

  • Foster knowledge sharing within the team
  • Encourage research and development initiatives

Client Feedback and Sustainable Relationships:

  • Capture and address client feedback effectively
  • Cultivate lasting relationships with clients
  • Take responsibility for delivering solutions to clients whenever possible

Business Opportunities and Innovation:

  • Identify and explore new project and business prospects
  • Act as an ambassador for the firm during marketing events
  • Propose innovative products and services

Employee Management and Development:

  • Recruit, retain, develop, and motivate team members
  • Participate in graduate recruitment processes
  • Set clear objectives and development plans

Collaboration with Management Team:

  • Work collaboratively with other firm managers on resource planning, merit rate meetings, and efficiency improvements

Stay Informed:

  • Keep abreast of technical and commercial developments to ensure the continued delivery of excellent services to clients


Are you who we are looking for?

  • CA /ACCA/CIMA qualified
  • Experienced managing a client portfolio in an accounting environment
  • Supervisory or management experience
  • Strong commercial awareness and the ability to spot opportunities
  • Excellent communication and stakeholder management skills
  • Passionate about delivering a 1st class service and utilising cutting-edge technology


Does this sound like you? If interested, please click the apply button below to send your CV.

HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.


Business Services
Job Posted: 
Tue, 28 May 2024
Closing Date: 
Tue, 25 Jun 2024

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