Does the idea of working for a leading financial organisation, excellent career opportunities with great onsite facilities in a central Edinburgh location sound like the right job for you?
We are looking to speak to candidates with strong customer service experience with an excellent telephone manner. Working within a face passed environment you will provide an excellent customer experience throughout the customer's journey. Ideally coming from a financial services background.
This role is initially a 3-month contract with potential go to permanent for the right candidates.
What does the day look like?
- Handle inbound telephone calls, emails and web chat with existing customers
- Be the first point of contact for incoming customer queries
- Ensuring accuracy at all times, whilst adhering to our policies and procedures
- Maintain high level of quality by working to company and regulatory requirements
Are you who we are looking for?
- Experience in a contact centre, financial services or helpdesk environment
- Excellent verbal and written communication skills and ability to influence stakeholders
- Strong customer service skills
- Knowledge of Microsoft and customer technology solutions
- Ability to work under pressure in challenging situations
The Package:
You will be paid £9.65 per hour with excellent working hours of Monday to Friday between 8.30am – 5.30pm, working 35 hours per week.
Free onsite parking
Excellent subsidised restaurant facilities, including Costa and Subway.
Subsidised Gym onsite.
Based in Edinburgh Park you are a 5-minute walk from the Gyle Centre with easy access to all public transport routes.
Job Types: Full-time, Temporary
Salary: £9.65 /hour