Front Office Advisor

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Does the idea of working for a leading financial organisation, excellent career opportunities with great onsite facilities in a great Edinburgh location sound like the right job for you?

We are looking to speak to candidates with strong customer service experience with an excellent telephone manner. Working within a face passed environment you will provide an excellent customer experience throughout the customers journey. Ideally coming from a financial services background.

This role is initially a 3 month contract with potential go to permanent for the right candidates.

What does the day look like?

·         Handle inbound telephone calls, emails and web chat with existing customers.

·         Ensuring accuracy at all times, whilst adhering to our policies and procedures

·         Maintain high level of quality by working to company and regulatory requirements

 

Are you who we are looking for?

·         Experience in a contact centre, financial services or helpdesk environment

  • Excellent verbal and written communication skills and ability to influence stakeholders

·         Strong customer service skills

·         Knowledge of Microsoft and customer technology solutions

·         Ability to work under pressure in challenging situations

 

The Package:

You will be paid £9.65 per hour with excellent working hours of Monday to Friday between 8.30am – 5.30pm, working 35 hours per week.

Free onsite parking

Excellent subsidised restaurant facilities, including Costa and Subway.

Subsidised Gym onsite.

Based in Edinburgh Park you are a 5 minute walk from the Gyle Centre with easy access to all public transport routes.

Location: 
Edinburgh Centre, Edinburgh
Type: 
Temp or Contract
Discipline: 
Customer Service
Job Posted: 
Wed, 17 Jan 2018
Closing Date: 
Wed, 31 Jan 2018
Reference: 
2807

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