Job Title: Customer Specialist
Location: Glasgow
Salary: Competitive
Are you an experienced Customer Specialist looking for a new challenge? Do you have experience within the FMCG market? Do you enjoy building key business relationships with high-value clients daily? If so, we have an exciting opportunity for you! We are seeking a motivated Customer Specialist to join a global business based in Glasgow. In this role, you will be an essential part of their customer journey, ensuring that their clients receive exceptional service from start to finish.
You’ll thrive in a fast-paced, ever-changing environment, working alongside a collaborative team.
Are you who we’re looking for?
- Experience within an customer service/logistics/supply chain environment.
- Resilient, driven, and able to use your initiative to complete tasks daily.
- Experience within a FMCG or Drinks environment, dealing with a vast customer base (preferred, but not essential).
- Experience working within an export environment (preferred).
- Strong relationship management skills and the ability to communicate with key business stakeholders.
- Excellent communication skills, capable of engaging with stakeholders at all levels.
- Awareness of HMRC/Customs regulations related to the movement of goods internationally.
- Motivated and driven to learn and develop your career within a global business.
What does the day to day look like?
- Processing all customer orders for a set of allocated customer accounts.
- Communicating with customers in a professional manner, building key relationships.
- Monitoring customer orders from entry to receipt, ensuring all requirements are met.
- Completing appropriate documentation in line with specific country and HMRC guidelines/requirements.
- Investigating any post-despatch issues and initiating claims processes when required.
- Liaising with various internal functions across the business daily, building key internal relationships.
- Liaising with external contacts such as HMRC and Freight Forwarders to discuss the movement/shipment of goods.
- Continuously developing personal knowledge of export, customs, and market legislation documents.
- Completing additional tasks related to reporting, forecasts, depletions, and inventory levels for customers.
Interested?
Get in touch with Diane Smedley at dsmedley@hrcrecruitment.co.uk or 07707 726905, or click the apply button below to send in your CV.